INTRO

Firstly, WELCOME! We are so excited to have you as a part of our team. We are excited to work together towards the goal of making fair money and getting people their homes back, whether they were affected by a dishwasher leak across the kitchen or a catastrophe like hurricanes and fires.

If you are here, it is because you can sell black paint to the white house.

Tight Role Definition:

Get Clients and qualified Vendors to sign

This role is two roles in one until volume justifies specialization:

• Expansion Officer (EO) = find, vet, pursue, onboard, and maintain our Vendor Network
• Sales = never miss an inbound lead opportunity, follow up relentlessly, document well, and convert them into signed work when viable

This is a speed, pressure, organization, follow-through, and standards role

If you are good at this role:

• Quality Vendors get landed fast
• Weak vendors get filtered out fast
• PMs get clean handoffs
• Closing rates stay high

If you are poor at this role:

• Leads go cold
• PMs inherit messy files
• Clients lose confidence
• Vendors become unreliable
• The company slows down

Biz Devs generate business.
PMs execute operations.
Sales/EO keeps the Vendor Network runnning smoothly, and the Client closing rates high.

Key Knowledge for succeeding in Sales:

In order to sell something, you need to know all about it, but more importantly, you must buy-in to the value it provides to those you are selling to. You have to not just believe they are doing themselves a disservice by not signing up, but you have to be able to articulate why on the fly in a compelling fashion, which requires information mastery combined with intentional conscientious repetition.

Align yourself with authority, get past gatekeepers no matter what, word smith your scripts while remaining fluid to mirror who you are talking to, stay aware of the common objections and how to retort, stay in the pocket of rejection, if you get a “no” wade through the Nos to find the Yeses, and know that it takes multiple touches to obtain that coveted yes, worst case get a referral out of a no, and constantly annotate. Beat up the pavement and put in the reps where it becomes irrational not to succeed.

ONBOARDING VIDEO

***** EDIT LOOM LINK *****

Video Revisions:

• NA currently

JOB DESCRIPTION

OS Expansion Officer / Sales Job Opening

SYSTEMS TOUR – Videos

Monday

***** EDIT LOOM LINK *****

Video Revisions:

• NA currently

Jotform

***** EDIT LOOM LINK *****

Video Revisions:

• NA currently

RULES

CORE STANDARD (NON-NEGOTIABLE) 

Execute property claims project management from end to end to get policyholders’ properties back to pre-loss condition with speed and quality, while ensuring happy partners, satisfied vendors, and making fair money in the process

This is how the business survives. Stalled projects = unhappy Clients = failed business

CONSTANT RULES:  

• CONSTANT ANNOTATION. Take notes on all things always
• ALWAYS inform Clients of any updates, even if no update! We serve them, and constant communication keeps them happy. They are a ball on the top of a hill next to you, always rolling away. Every touch via communication brings them back next to you
• ALWAYS RESPOND to team messages w thumbs up. Message appropriate parties separately unless it contributes to whole group
• 5 min rule, if it takes you 5 min do it then and there
• ALWAYS schedule follow-up for any task until Lead Active or DEAD
• ALWAYS unread messages if you opened them and they are not yours (when/where merited). Prevents any crack slippage
• ALWAYS IMMEDIATELY add ALL things pertaining to project like financial documentations, project notes, pictures, videos, contracts, documents, receipts, pics of sketches or notes, etc. to the appropriate locations if not uploaded correctly
• Sales: ALWAYS IMMEDIATELY jump on New Leads
• When working on a Lead/Project, execute until tasks/SOPs are completed to the max of what can currently be completed. If new urgent task arises, handle it immediately, but if it can wait, add it to the queue until you can finish current tasks 
• We funnel everyone we interact with through our systems as much as possible, while making them feel like it takes the load off their plates, because it does
• We are solution-oriented. It’s in the name. Act like it by being a creative problem solver

Tips, Tricks, Shortcuts:

• Copy and Paste Claim # in emails or systems for search
• If anything gets laggy, refresh
• If using FollowUpThen, cheat sheet in Monday. BCC for reminders. CC -r for follow-ups. Always do [Time]-r@fut.io 
• Command + C = copy
• Command + V = paste
• Command + Z = undo
• Command + arrow = takes you the furthest point in that direction
• Command + Shift + arrow = highlight all in that direction
• In Mac, swipe up 3 fingers on keypad so see all windows
• In Mac, Command + shift + 4 = drag and release to capture selected screenshot
• in Mac, Edit in top bar > Find

Working Hours:

• Start Time: 8:00 AM local time 
• Employee must be logged into the system and actively working at 8:00 AM 
• Ready to engage with clients and vendors immediately 
• No exceptions without prior approval 

Daily Action Checklist: 

• Start work at 8:00 AM sharp 
• In this order, review all Emails, Missed Calls, Voicemails, Texts, Jotform submissions, and input proper responses/annotations
• Identify which files need contact (2-day rule) 
• Go through all Leads 1 x 1 down the line in set priority
  • Call, text, and email every Client on those files 
  • If no answer within reasonable period: escalate or take comparable action 
  • Update Monday.com with meaningful progress 
  • Document next action and deadline for each file 
  • When caught up to max point of that project move on
  • Repeat cycle — no file sits idle more than 2 days 

Weekly Schedule: 

• 8:00 AM PST M W F Team Meetings
• Individual meetings as needed
• Requests are due end of day Tuesday (done by TLs and Execs Wednesdays) 
• Thursday check Requests completed and perform next tasks/sops
• Friday Organize
• Friday slip through the cracks check

Time Management: 

• Overview, Prioritize, Plan, Schedule 
• Client communications after 9:00 AM local time unless they initiate first or you know they will be up-n’-at it
• Best results for most new MV, communications from 9-12ish
• Best results for most new SS, communications from 8-10ish or later business hours
• Finish current task before next one unless major fire. It can skip the queue but doesn’t have to cut you off

Two-Day Contact Cycle (CRITICAL) 

Every active Lead in your workload must have meaningful progress within 2 days unless a scheduled follow up date creates a gap beyond 2 days, then pauses the 2 day updates

Client, MV, and SS Contact Requirements: 

• MUST reach out via call, text, and email, or determined preferred method of communication
• Contact cycle resets every 2 days maximum 

Updates via Monday: 

• Update EVERY active Lead/Project in Monday within 2 days 
• Updates must reflect real progress on the file 

What Counts as Progress: 

• Reached out to Client, MV, or SS via call text and email. Left voicemail. NA yet 
• Spoke with Client, MV, or SS, discussed specific line items and/or waiting on response by X date 
• Any action that moves the Client, MV, or SS toward signing

TL Fires: 

• ALWAYS come with 2 potential solutions when needing help w an issue
• M – F: Working hours 

COO Fires: 

• Must attempt TL first unless special circumstances
• ALWAYS come with 2 potential solutions when needing help w an issue
• W – F: Call 12-2:30 and 3:30-5 EST
• M – T: Call 12-5 EST
• Call anytime for mega emergencies. Keep in mind COO is PST

SOPs

Phone SOP: 

• All unknown inbound:
  • “Hello, this is _____,  with Obsidian Solutions. How can we serve you?” 
• Standard Outbound to Client:
  • “Hi _______, This is _______ with Obsidian Solutions. I’m calling about…” 
• Outbound leads have custom lead gen scripts

Secretary SOP: 

• Secretary and backup Secretary (2nd in line if 1st misses calls) can be rotated weekly to different OS Teammates. You will be alerted when it is your turn. Calls must not be missed during business hours and must not be missed if you are a part of the after hours department. By the time you are reading this, it may be obsolete and handled entirely by our 24/7 call center
• All unknown inbound:
  • “Hello, this is _____,  with Obsidian Solutions. How can we serve you?” 
• Calls requesting someone: transfer them out to that person. 
• During operating Hours when receive New Project Call:
  • Harvest Intro Form info and if able (typically during emergency), Close the Client indicated via them signing our New Project Form / Work Authorization
  • If Closed then and there for an emergency job, manually call PM TL to ensure rapid assignement to a PM
  • Ensure PM Immediately Sends Client Initial Contact email in Templats, if for some reason automation email fails. Have Client check spam and correct email inputted in Intro Form before manually sending

Contacts Creation SOP: 

• Name: Company Name. First Last. Location(s). Emoji
• Add Phone and Email. 
• In Notes: put Trades, Clients affiliated with, or special Notes. 
• Clients:
  • Name: First Client Last. PM. Referral. City Location. Emoji
  • Add Phone and Email. 
• Clients = 💜
• Partners = 🤝🏻
• Mit Vendors = 💧
• Super Subs = ⭐️
• Subs = 🛠️
• Adjusters = 🤓
• Real estate agents = 🏘️
• Lenders = 🏦
• Aiming to have merged contacts and automated contact creation eventually

Per Touch Standard:

Per Touch: 

• Check call/vm/text/email for updates 
• If need more info, see “More Info Request” 
• Appropriate Touche(es) for Progress:
  • Adjuster 
  • Supervisors 
  • Agents 
  • Vendors 
  • Client / Policyholder 

Update(s): 

• Client 
• Vendors
• Adjusters
• Referrers / Partners

Every touch must move the claim forward. 

Leads Timeline if NA Communication and/or Stagnation: 

• Call, text, email as frequently as possible to walk to the line of pestering and persistence

If still NA, then: 

• Alert TL of imminent escalation 
• Once permitted:
  • TL will puruse Client before can be marked as a Dead Lead unless approved otherwise

Escalation Triggers to Leadership: 

Escalate when: 

• If dsigrunteld Lead
• If lead needs another point of contact to close
• Client expressing dissatisfaction or potential cancellation
• Lead stuck for more than 7 days with no progress 
• Any situation that might result in losing Client 

How/When to do Requests: 

***** EDIT LOOM LINK *****

Video Revisions:

• NA currently
  
  
• Submit a Request when an issue cannot be solved at your level and is preventing progress
• Merited when: 
  • Leadership approval or decision is required 
  • Client escalation or exception approval is required 
  • TL guidance does not resolve the issue 
  • Internal system or operational issue prevents execution 
  • Attempt resolution first and come with 2 proposed solutions when possible. 

If Need Info/Decision from Client:

• Request from appropriate party 
• SOP: Contact via Monday Client Updates column, which if they respond should populate in Monday Activites and RingCentral Dash. If NA after 2 contact attempts > Call → VM → Text daily until received. Can also call first if easier of clients preferred method of communication. If scheduled date of when they will deliver required info, input into Monday task date reminder
• Receive 
• Ensure properly inputted 
• Submit where needed

SALES BIBLE

Intro Form Link: 

https://form.jotform.com/252536550724053

Intro Form Submission auto alert to Sales Team: 

NEW LEAD Intro Form Submission. Referral Company. Client 1 First Last

Form Info

Downloadable PDF to drop into Projects MV and SS Box Folders. 

Intro Form Submission auto email to Client: 

Template in PM@ObsidianSolutions email as: 

🏴 NEW CLIENT INTRO EMAIL

And in Jotform auto send to Client. 

Sales/Secretary SOPs, Templates, and Scripts in Order: 

All Sales work and annotations are done in PB (Project Board). 

Sales follow up SOPs are executed until Client marked “DEAD” Lead in PB “Status” column or “Active” by signing “New Project Form / Work Authorization”: 

If Client initiated contact via call: 

• Call Script. 
  • “Hello you’ve reaching Obsidian Solutions. How can we serve you?”
    • If call from Guardian network: “Hello you’ve reaching Obsidian Solutions with the Guardian Network. How can we serve you?”
  • If Caller is requesting someone: transfer them out to that person or help them find their PM. 
  • If New Client: 
    • Alright we’d love to take care of you. First thing we have to do is harvest a little info from you:
    • Fill out “Intro Form” https://form.jotform.com/252536550724053 
    • Next Steps: 
      • You should receive an email and text with our New Project Form / Work Auth, which is required for us to proceed, even for just an inspection and you’ll also get our intro video which is super helpful and I strongly suggest watching. The email also has more info for our Property Claims Clients to help guide you in this process like our expectations agreement, a light read on what to typically expect from insurance adjusters, and if you want to explore on your own there is an AI Chat bot. 
      • Are you able to check if you have received that? 
      • Quick heads up, the Form might seem big and daunting, but fill it out to the best of your ability because it really helps us do our job well. Much of it will be blank, we just have fields to harvest all sorts of info for different scenarios. Once that Form is complete, you will be assigned a project manager.
        • If Emergency work is needed: 
          • I know this is an emergency service, so while you fill that out we will coordinate with our dispatch to get an exact ETA for you. We aim for 1.5 hours, but we will relay to you as soon as we have an official time locked in. If the New Project Form / Work Auth is not completed by the time of our arrival, it will be required before any commencement of work. We are really looking forward to serving you and getting you taken care of from start to finish. Do you have any initial Qs before we hop off and get to work for you?
          • Last thing you’ve got to know, we’ve got your back through this and are ready to go to bat for you. This is not a fun process, it can be very complex, but our job is to take as much of this daunting bureaucratic process off your plate as possible and get it done at no financial burden to you besides deductible, upgrades, and non covered items which we fight tooth and nail for. Thanks for trusting us to get your home back fast. 
          • Alert PM Team of Emergency Job, and begin a New Project even though no New Proj Form / Work Auth yet. Use Intro Form to begin “Select MV” process. 
        • If Repairs only: 
          • As soon as that is filled out you will receive an email. You will do a scan of the damaged area to create an estimate shaving 1-2 weeks off of the process. We will get Insurance to come to a consensus on the repair price (we have an on avg 3.5X faster approval rate than insurance construction company averages, while still much of it is contingent on the adjusters responsiveness). We attempt to get them to pay us directly, shaving 3 weeks to 3+ months off of the process, otherwise insurance pays you then you pay us. We blast out the work. When you are happy, sign a Certificate of Completion, Insurance releases the funds. This is of course a very simple rendition of a very complex process, but that’s because our job is to take as much of this daunting bureaucratic process off your plate as possible and get it done at no financial burden to you besides deductible, upgrades, and non covered items which we fight tooth and nail for. We are ready to have your back and thank you for trusting us to get your home back fast. 
        • If OOP: 
          • Much of the info you will be receiving is about property claims, which is our bread and butter, but that makes out of pocket projects like this a walk in the park. It is super simple. We get in there, create an estimate, you pay, we blast it out, boom bam. When works for you for us to get in there?
          • Schedule them in. Create New Project. Add SS. Get them to sign. 

• If Client initiated contact via text or email or if Referrer submitted lead via call, text, email, or “Intro Form” or if Client submitted “Intro Form”. If 2 Clients, do the same follow ups for both:
• Go through leads daily in Intro Form Submissions Table. SOP based on:
  • Day 1: Auto sends Intro Form auto emails. Immediately double call VM text method. 
  • Day 2: Call text. 
  • Day 3: Call VM email. 
  • Day 4: Call text. 
  • Day 5: Email. 
  • Day 6: Double call VM. 
  • Day 7: Text. 
  • Day 8: Double call VM text email. 
  • Day 15: Double call VM text email. 
  • Day 25: Double call VM text email. 
  • If still NA, mark lead in Project Board as Dead. 
• When contact made at any point, SOP changes to call/text once daily unless marked to manual client contact at preferred time(s). If no contract signed within 1 week of contact, notify Sales Agent via text and repeat until manually marked dead or contract signed. 
  • Use Monday and FollowUpThen New Tasks if needed. Title: Client 1 First Last. Lead. 
• If DEAD at any point
  • Change Status on Monday LEADS Board to DEAD. 
  • In “1.1. Jot Uploads: Intro Form – Initial Info pdfs” Box Folder, drag Client’s Folder DEAD. 
• If DEAD lead reaches out down the line, change Status back to lead 

EO BIBLE

Mit Vendor Video
Essential to understanding MV dynamics
***** EDIT LINK *****

Super Sub Video
Essential to understanding SS dynamics
***** EDIT LINK *****

EO SOPs for MV / SS / Partners: 

• Lead Campaigns
• Positive Responses Detected
• Scrape and Input into OP/MV/SS/ Partner Board as “Leads”
• Follow up SOPs until “DEAD” or fill out appropriate Forms / Contracts
• They fill out Forms / Contracts
  • Auto emails SS/MV/Partner
  • Auto Downloads to appropriate Monday Board with “Unvetted” Status
  • Auto Alerts EO to review via email
• EO Review:
  • If need more updated documentation:
    • Request
    • Receive
    • Manually update 
  • If not to par change Status to “FIRED”
    • If “Fired” at any point after projects together, TL Review Request required
    • TL moves Status
  • If to par, Mark as “ACTIVE”
    • Add as a Vendor to Melio. 
    • If Partner, follow up SOPs if no leads until leads arrive
    • Alert if PM review avg goes below 4.7
    • Annual EO Review

• Can set a paid Facebook Group Campaign(s) in Local Radiuses where MV or SS bolster needed. 
• Campaign Types:
  • Info Scrape and Clean Data in given radius. Use Google, Builder Associations, GPT, +. 
  • Cold Call, Voicemail, Text, Email (templates below) repeatedly until have the right person interested or the right email address. 
  • Other campaigns types TBD

Templates, Scripts, Templates, Objections/FAQs: 

Email Templates in Gmail or Jotform Auto send messages. 

Use: EO@ObsidianSolutions.Global 

Compose > Delete Email Signature > Three dots in Bottom right of Email > Templates > Click Template. 

Top Links / Info: 

INTRO FORM (1 min per project): https://form.jotform.com/252536550724053        

*IMPORTANT* Use this to send us leads, we take the rest from there!!! That easy. 

Dispatch Phone: 

+1 (541) 944-1479

Dispatch Email: 

PM@ObsidianSolutions.global 

New Partner Form (5 min): https://form.jotform.com/242456802826157       

One-time short form to help us organize you in our CRM.

Why Partner with us (7 min):
https://www.loom.com/share/e179475f0ddf4ef592c5f2fa902bbaf2       

PPP (Partners Partner Program) Get 1% of all Gross Revenue from Partners you help us land for the life of that Partnership: 

Onboarding Inquiries:

+1 (541) 944–1479 

EO@ObsidianSolutions.global     

Videos for Adjusters, IA Firms, Agencies, Insurance Carriers, MGAs, Brokers, Reinsurance: 

Video of how we operate which makes your life easier. (3 min): 

Longer-Form Video if you want a more comprehensive overview(7 min):

New MV Form:

New SS Form: 

SUPER SUBS: 

New SS Form: 

EO SOPs for SS: 

Call Scripts, VMs, Texts. 

Most Common Objections for SS: 

• As EO you must fully read and understand SS Expectations Agreement and comprehend how we operate with the SS. 
• I am a GC not a sub.
  • Perfect actually we are looking for GCs who would be doing the same thing they usually do, just technically as a sub bc we do insurance work, so we would be dealing with all of that on our end. 
  • Do everything you normally do as a GC doing the pre-construction stuff like hiring engineers, architects, designers, obtaining permits if its a big enough project, but usually just client management, material selection, ordering, scheduling, and the physical construction process from start to finish all the way through to the last bit of touchups and final clean. 
• Not interested.
  • I would be doing you a disservice if I didn’t try to get you to buy into this program. 
  • Can I ask why?
• What is the financial catch?
  • Literally nothing. We want you to make your money, we just need good guys to do good work. Any accounts you have to make are free. Just Box for all file uploads and Wrike for tasks. 
  • We are offering a partnership that has literally zero financial catch and supplies you Projects. Not leads, Projects. Our only “catch” is our “Expectations Agreement” which isn’t even a catch, it’s just fair practices and will do nothing but sharpen how you do biz. 
• Where do you make your money?
  • By GCing it with insurance and doing all of the bureaucratic work.
• Well then you would like a high bid?
  • No we do not want to gouge insurance because it isn’t really ethical because the high the price, the longer negotiations, the longer people are without a home and it makes our job harder. 
• We are already too busy.
  • Well good. That’s kickass. With that being said, if you need anything in your back pocket if things slowed down, think of us because we are taking over the game. 
  • Do you know anyone who might be the right fit? Some young hungry guys who do good work?
• How do you make your money?
  • Whatever difference we can ethically get out of insurance. 
• What kind of projects?
  • It varies; Water damage, insulation, drywall, paint, base, flooring, fire damage or a whole house.
• How do you get these jobs?
  • We have proprietary partnerships that land us insurance jobs
• Where are you located?
  • We are headquartered in Southern Oregon but serve just about nationwide
• What are your most important requirements?
  • Do it right like it was your grandma’s house and you are on national TV. How you perform is a reflection on our reputation and we request you take that as seriously as we do.
  • Photos and Video walkthroughs at the end of each day work is done, in addition to whenever any issues arise.
  • Trash in trash out.
  • Direct Clients to us for any inquiries. No undercuts.
  • Loop us into all written communications. 
  • Account for protection (ram board, trucks not in driveways, furniture coverings, plastic barriers, temp framing, etc.
  • Subs responsible for materials.

Mit Vendors (attempt OS Mit Partners): 

New MV Form:

EO SOPs for MV: 

Call Scripts, VMs, Texts. 

Most Common Objections for Mit Vendors: 

• As EO you must fully read and understand SS Expectations Agreement and comprehend how we operate with the SS. 
• What is a TPA?
  • Like Contractor Connection, Accuserve, Alacrity. 
  • When Insurance Carriers are too busy, they hire TPAs to pretty much do their job. So we get Claims and use our list of Vendors to execute the work. So we are calling to see if it would be a fit as a vendor where we all make fair money and get people in their houses. 
• Not interested.
  • I would be doing you a disservice if I didn’t try to get you to buy into this program. 
  • Can I ask why?
• What is the financial catch?
  • 11%, industry ranges from 5 – 13.5%. 
  • #1. Unlike any other TPA we can get projects without Insurance Carriers, directly with Clients, therefore we want to cost as much as possible so we make as much as possible. 
  • #2. With insurance partners, we want fair prices and we pay before negotiating w insurance so we almost never walk away w 11%…
  • We don’t beat you down to nothing like other TPAs. We want you to make your money, we just need good guys to do good work. 
• Well then you would like a high bid?
  • Not for Insurance Carrier projects, we do not want to gouge insurance because it isn’t really ethical because the high the price, the longer negotiations, the longer people are without a home and it makes our job harder. 
• We are already too busy.
  • Well good. That’s kickass. With that being said, if you need anything in your back pocket if things slowed down, think of us because we are taking over the game. 
  • Do you know anyone who might be the right fit? Some young hungry guys who do good work?
  • If you’re really busy have you considered dishing out repairs to someone else since mit makes most of the $? 
• How do you make your money?
  • Our % of your GR. 
• 11% seems like a lot. I know some guys who have a 5% partnership.
  • We don’t always see the entire 11% after our negotiations w insurance. We don’t beat the brakes off of your prices like other TPAs. We aren’t bureaucratically awful to deal w. We don’t make you do jobs through us that you obtained on your own if its w one of our Carrier Partners. Also, that is why other TPAs are going bankrupt and fire selling. 5% is not a feasible for the amount of time our team of Project Managers put in bc we do more than most other TPAs. 
  • Many of the 5% guys are apart of a bulk deal w the TPA bc they have to pay dues to their franchise HQ Branch. So if we can land with multiple of your branches we wouldn’t be opposed to renegotiating, but for a single branch it is our rate. What makes us different from other TPAs, is we do not beat the brakes off of your prices, so that 11% is from a larger Gross Revenue, and we negotiate with insurance after you have been paid, so sometimes that 11% can end up being 4% for us, but you still got paid more than if we beat you down to that rate. 
• We know some TPAs where they have like 20 Vendors in an area and get a project every once in a while and for all the set up it doesn’t seem worth it.
  • The thing about setting up w us versus other TPAs, is that it is easy and doesn’t cost you anything other than a camera for Matterport or Docusign. We add you to our subscription as a user. And our processes aren’t a headache like the other ones. So when it comes to capacity, we would prefer to have an area more covered than not enough, but we prefer to strike a balance. Another thing too is when can pause your account. 
• Do you have any insurance partnerships yet?
  • We have preliminary partnerships, but haven’t officially executed because we are working on getting our vendor network more established for the radiuses we will be covering. You wouldn’t walk into battle without raising an army first. 
• Do you send out multiple guys?
  • No. 
• If you don’t have Insurance Partners officially yet, then how can you say that these Expectations Agreements won’t change.
  • Worst case, we have some changes that our Carrier Partners require and they are deal breakers for you, and our partnership does not proceed with no sunk cost other than the time it took to fill out our simple form and signed Expectations Agreements. Best case, you’re fine with any adjustments and we make a lot of money. (What about the cameras? Don’t purchase them until we officially kick off). 
• Some TPAs, if I land a job on my own with one of your carriers, I am still subject to your fees even though you did not get me the job, and that’s a dealbreaker for me.
  • I totally get that and we do not like it either. I do not think it is ethical. When at the table with our Insurance Carrier Partners, we are going to fight to not allow that to be a parameter, but if a large carrier with a massive radius and volume says its make or break, we aren’t going to leave the table for it, if that makes sense. And if that ends up being the case, worst case it was just little sunk cost of some time, and maybe we will still have other carrier partners who won’t require that and some who do, and we can blacklist you on our end from the ones that do. We are solution oriented over here. It’s in the name. 
• We will be interested after you have some Insurance Carrier Partners.
  • I get that, but we want to come to the table to our Insurance Carrier Partners with radiuses covered and ready to go. It’s like a carriage before the horse.. so wed like you to be one of the first in with us before we take over the country. 
• What are your most important requirements?
  • Do it right like it was your grandma’s house and you are on national TV. How you perform is a reflection on our reputation and we request you take that as seriously as we do.
  • Photos and Video walkthroughs at the end of each day work is done, in addition to whenever any issues arise.
  • Trash in trash out.
  • Direct Clients to us for any inquiries. No undercuts.
  • Loop us into all written communications. 
  • Account for protection (ram board, trucks not in driveways, furniture coverings, plastic barriers, temp framing, etc.
  • Subs responsible for materials.
• What kind of projects?
  • It varies; Water damage, insulation, drywall, paint, base, flooring, fire damage or a whole house.
• How do you get these jobs?
  • We have proprietary partnerships that land us insurance jobs
• Where are you located?
  • We are headquartered in Southern Oregon but serve all over the USA