OS Project Manager Job Opening

JOB DESCRIPTION

Project Manager Expectations:

• Simultaneously manage multiple construction projects within timeline, budget, and scope from start-to-finish by mastering OS Project Management Systems
• Meet or exceed KPI (Key Performance Indicators) targets
• Provide continual input to optimize OS systems and operations
• Adhere to our companies key values; Integrity, Diligence, Efficiency, & Creativity… All lead to Excellent Service & Quality Products
• Maintain >.1% of project costs liable to OS
• Maintain >4.5 stars client and partner (subs, restoration, insurance, material expediters) relations
• Maintain accurate and timely documentation across all projects, communications, and financials
• Ensure all projects move forward with consistent momentum and no unnecessary delays or stagnation
• Maintain clear accountability and ownership over all assigned projects from intake to close

Project Manager Required Skills / Abilities:

• Customer Service, Sales, Negotiations, and Creative Problem Solving
• Leadership. Especially if you are the Team Leader
• A Digital Native with proficiency in Xactimate, Google Workspace, Monday CRM, Box, Planr, and basic math
• Experience in dealing with insurance carriers, especially property claims
• Deep knowledge of standard construction from start to finish
• Emotionally Intelligent Communication, both written and verbal
• Personal Schedule Development
• A portfolio of commercial and residential projects managed
• Mastery of our contracts, documents, and processes
• Quote Processes
• Payment Processing
• Customer Selection Processes:
  • Outsource to: Architect, Designer, Sub Contractor, &/or Material Expediter
• CPM Scheduling. List of detailed sequential tasks required to complete projects
• Handling drawings, submitting permits, and additional document skills when necessary
• Bidding Sub Contractors
• Sub Contractor Selections
• Material Expediting
• Labor Scheduling
• Spending tracking and receipts
• Financial Updates (If you are Team Leader, you will be in charge of your Team’s financial reporting to the Executives)
• Document and Note organization
• Execution of Project
• OS Inspections when necessary
• Project Closing
• Requesting Reviews
• Lead Generation
• Ability to train others
• Strong organizational and time management skills across multiple active projects
• Ability to prioritize tasks and make real-time decisions under pressure
• Ability to identify risks early and proactively solve them before escalation
• Soft Skills: Emotional Intelligence, a ‘get it done’ work ethic, solution-oriented (critical problem solving), interpersonal communication, creativity, leadership, delegation, intuitiveness, vision, time manageability, organization, reliability, resourcefulness, adaptability, persistence, unwavering character, positive attitude, a willingness to learn, and well-roundedness

Project Manager Day to Day with OS:

• Every day runs a little differently depending on what is to be done, but there are some daily responsibilities
• First thing in the morning, at the end of the work day, + throughout as necessary: Review every active project, communicate with all necessary parties, submit notes and documentation to appropriate locations, create and prioritize to-dos for the following day/few days, organizing workspace, and archiving completed to-dos
• Follow the 1-minute rule: if it takes less than a minute, do it then and there before it is forgotten
  • Example: upload receipts immediately, log communications, schedule follow-ups, update project notes
• Maintain constant communication loops with clients, subcontractors, and internal teams to ensure alignment
• Track project progress daily and ensure all timelines are being met or adjusted proactively
• Identify and resolve bottlenecks before they impact timelines or budgets
• Maintain clean, organized project files across all systems
• Ensure smooth coordination between estimating, operations, and execution
• Never forget that we are problem solvers and de-escalators, making money by efficiently providing our quality services and products

Preferred Background

• Insurance restoration Project Manager (water/fire/mold loss focus)
• Experience managing jobs through estimate → approval → rebuild → close (not just construction)
• Prior experience working with TPAs, carrier programs, or vendor networks (Alacrity, Contractor Connection, etc.)
• Strong Xactimate/Symbility/Time & Material Estimating exposure tied to real project execution, not just estimating
• Background in subcontractor-driven models (not self-perform only)
• Experience coordinating mitigation → reconstruction handoffs
• Familiar with insurance timelines, supplement cycles, and carrier friction points
• Has managed multiple concurrent jobs (30+) without breakdown
  Experience dealing with difficult clients, delays, and escalations without losing control of the project
• 👉 Translation: not a builder, not an estimator—a claims operator

Performance Metrics

Core Metrics (Non-Negotiable)

• Cycle Time:
  FNOL → Project Completion timeline
• Estimate-to-Approval Speed:
  Time from estimate submission → approval
• Project Throughput: of active + completed jobs per month
• Revenue Managed:
  Total $ volume across active projects

Financial Control

• Gross Margin per Project (target vs actual)
• Supplement Capture Rate (% of missed scope recovered)
• Change Order Accuracy (minimal leakage / missed items)
• Cost Overrun Rate (should be near zero)

Operational Execution

• On-Time Project Completion %
• Rework / Callbacks Rate
• Subcontractor Performance Scores
• Inspection Pass Rate (internal or carrier QA)

Communication & Control

• Response Time to Clients / Vendors / Internal
• File Cleanliness / Documentation Score
• Escalation Rate (how often things blow up)

Client & Partner Outcomes

• Client Satisfaction (>4.5 stars)
• Partner Retention (subs / mit / vendors)
• Dispute Rate (carrier or client friction)

Compensation Structure 

• $1,800 bi-weekly
• + Commission structure (at bottom of page)

Commission Calculations:

$12,000 Average Gross Revenue per Project
X 1.25% Average Commission per Project
= $150 Average Commission per Project

X 15 Projects Per Month
= $2,250 Average Commission per Month

X 30 Projects Per Month (Average per PM)
= $4,500 Average Commission per Month

X 40 Projects Per Month
= $6,000 Average Commission per Month

X 50 Projects Per Month
= $7,500 Average Commission per Month

Commission Structure: 

Definitions:
L&M (Labor and Material)
X GP% (Gross Profit)
= GR (Gross Revenue)
— Exp (Expenses)
= NP (Net Profit)

Commission is % of GR
If GP% is >50% commission = 2%
If GP% is >45% commission = 1.5%
If GP% is >35% commission = 1%
If GP% is >30% commission = .5%
If GP% is <29.9% commission = 0%

• Must maintain <.02% Gross Rev liable costs. Any costs >.02% GR is to be docked from commission
• Must obtain >1 5-star Google review on the Project
• Must average 4.8-star Google reviews per 10 reviews
• Cannot lose >1 projects per 10 projects

• Commission is not eligible for escalated projects or 3rd Party Estimating, 3rd Party Negotiating to Settlement, 3rd Party Supplements, 3rd Party Appraisals, 3rd Party Public Adjusting, and 3rd Party Legal
• Commission is due to PM the first Friday of each month
• Commission is eligible for review upon project completion
• If the Commission is eligible for review upon project completion, but falls within 7 days prior to the first Friday of the month, review can rollover to the next month’s first Friday

Commission Calculation Formula: 

GR / L&M = GP % – 1 = True GP %

Example Project 1: 

100K GR
— 65K L&M costs
= 35K GP

100
/ 65
= 1.54
— 1
= .54 = 54%
= 2% commission eligible of 100K GR because more than 50%

100K GR
X 2% Commission %
2K Commission amount

Proof:
65K
X 1.54
= 100

Example Project 2: 

12K GR
— 3K L&M
= 9K GP

12
/ 3
= 4
— 1
= 3 = 300% 
= 2% commission eligible of 12K GR because more than 50%%

12K GR
X 2% Commission %
= $240

Proof:
3K
X 4
= 12